This is my third time here and I must say the experiences have only gotten better. The gentleman at the front does a great job at selling their services so be mindful lol. The real stars are the workers/detailers. They’re all very easy to talk too and willing to address anything missed but the main reason this place deserves 5 stars, is their service manager Valentine. He is attentive, and isn’t afraid to get out there with his men and get dirty himself. From the conversations I’ve had with him, he is honest and upfront. He tells you what you vehicle needs and doesn’t try to up sell you. As a customer, there really isn’t anything more I could ask for. If you need a good wash at a decent price, I recommend this place 10 out of 10. I got the $45.99 Ceramic wash and I am very happy with everything. My car looks new again.
My car was a MESS after a 5,000 mile roadtrip to Canada. The front of my car looked like an insect crime scene/horror movie. The inside wasn't looking too great either with food crumbs, dirt, etc. I normally don't go all in at a carwash with their most expensive service, but I wanted "like new" and was willing to take the hit to my wallet. 3 hours later - presto - my car hasn't looked this good since it rolled off the lot in 2019. Valentin did an amazing job. Worth every penny.
I've been going here for 12 years and I would say that roughly 4 out of every 5 full service washes I received there I can grade it an A or A-, with the 5th wash usually an B or B+. However, my last 2 visits there have been a C and a D respectively. On the last wash there, they must have had their assignments screwed up or someone in the Line crew presumed that someone else had the responsibility because it was roughly 30 minutes to closing time. They spent roughly 20 seconds on the front seats of the interior, simply wiping down the inside windows on the doors. My Dash, instrumentation, center console, windshield, mirror and steering column were neglected totally, not even wiped. Unfortunately, I didn't recognize it until I got home and by that time it was too late because I was leaving town the next day. I was so disappointed, especially since I know many of the workers there and they know that I tip not only the front end service guys that do the vacuuming and pump the gas, but the guys in the back end that do the wheels and the drying of the vehicle. I don't know if they were in a hurry or the assignment got messed up but for the $32 plus dollars you spend for a full service wash, it wasn't worth $12. I'm going in today or tomorrow and I will speak to the manager and see what he says. They're usually very good about handling any concerns so we'll see.
AVOID! Paid hundreds of dollars to have car detailed; all they really did was cleaned the carpets and wiped a little bit like they would normally do on a regular wash. There was no difference between the regular interior clean up and the "detail" whatsoever. Took it back to them and told/showed them about the numerous things they missed (such as seatbelts, dirt in the vents, dirt around the shifter, the entire top, the middle console, the glove compartment, the entire back cargo area), they assured us they would take care of it. Came back later and all they really did was cleaned the foot mats (which were already new and less than a month old), seatbelts, and some of the back. There was still dirt all throughout multiple places in the car. We were told that was the best they could do and were offered a free car wash since they all but refused to do a proper detail of the vehicle. This vehicle was a regular SUV it was not filthy and was not a hoarder vehicle or anything crazy. Was easy clean if the job was simply done right. They do NOT understand, nor care, about what a DETAIL means and for hundreds of dollars you can do much better hiring a mobile detail service or anyone else really. AVOID AVOID AVOID!!!
Laguna Niguel Car Wash has a great crew led by Valentin! The wash is professional and precise. I washed and waxed my brand new Tesla Model 3 Performance car this morning—deeply satisfied. I brought my wife’s car in the same day for a wash and wax 5 star service. The best in OC! Dew
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