Is this your business?
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The manager is incredibly rude and frankly the only reason why I’ll NEVER give this business a dollar again. She is argumentative, harassing, and straight up horrible. I’ve been coming to this business for over 30 years. Unfortunately, based on prior reviews I’m not the only persons who’s experienced this manager. I hope the owner recognizes that they’ve lost thousand of dollars based on one persons poor attitude and customer service. If the owner reads this message, kindly look up how many times I’ve come to your business, more importantly, understand how much revenue you’ll no longer be receiving because of one person.
If you value your money and personality, stay away from this place. I had a wash here today, and after it was done, my car was still messy. So I tried to clean the car by myself! A very aggressive woman showed up and told me that I had to hit the road! I explained that my car was not clean and I needed to clean it, she showed me the way out!!! The staff are very friendly, but the lady is very rude!
I have been going there for years, their work quality has slowly been on the decline. All came to a head today. I took my car to be washed. When they were done, I pointed out the front end and parts of the bumper were still dirty. Another worker came over, looked at the car then walked to a basket collected a towel and spray bottle. I told him I did not want it being sprayed and the dirt moved around possibly scratching my car. I told him I would like it washed again. He took it back to be washed again. Shortly later, I saw him speaking with a female who in turn walked over to me (I failed to get her name). She told me she had to look at the car in order to see what was wrong, and chances are it was a bad wax job, already trying to blame something else. We walked over, looked at it and said she would take care of it. Instead of running it through the wash again, she drove it to the drying area, went to a basket and grabbed spray wax (written on the bottle) and a towel. I walked over to her and told her I did not want that done. I also said, if she is not going to run it through the wash again, I want a refund. She said she would not give me a refund, stating they already put work into it (although not good work). She then stated she has been doing this for a long time and to just let her do her job. I told her I did not want wax on my car because it was ceramic coated. She replied while rolling her eyes, “really from the dealership?” Customer service, quality of work and common courtesy is not utilized at the car wash, unless things change, I would definitely not recommend.
Horrible and frankly rude lady who spoke to me about 10mins ago. I have been using this car wish for years but clearly the young lady did give a dame about customer service. So I took my $75 and spent with it with the competition! I am sure that lady will not give a dame. Oh well lots of fish in the pond!!!
Come on. Really? I paid $35.00 for their “best” car wash, the Royal deal. My tires and rims were not clean properly. See the pictures. I’m not going to this car wash ever again. Very disappointed!