fbpx

Crown Valley Auto Spa and Detail Center

25991 Crown Valley Pkwy, Laguna Niguel, CA 92677, USA

About Crown Valley Auto Spa and Detail Center

3.5 / 5

from reviews

Is this your business?

    Masoud Zare
    -
    April 22, 2024

    If you value your money and personality, stay away from this place. I had a wash here today, and after it was done, my car was still messy. So I tried to clean the car by myself! A very aggressive woman showed up and told me that I had to hit the road! I explained that my car was not clean and I needed to clean it, she showed me the way out!!! The staff are very friendly, but the lady is very rude!

    Al Sal
    -
    June 06, 2022

    I have been going there for years, their work quality has slowly been on the decline. All came to a head today. I took my car to be washed. When they were done, I pointed out the front end and parts of the bumper were still dirty. Another worker came over, looked at the car then walked to a basket collected a towel and spray bottle. I told him I did not want it being sprayed and the dirt moved around possibly scratching my car. I told him I would like it washed again. He took it back to be washed again. Shortly later, I saw him speaking with a female who in turn walked over to me (I failed to get her name). She told me she had to look at the car in order to see what was wrong, and chances are it was a bad wax job, already trying to blame something else. We walked over, looked at it and said she would take care of it. Instead of running it through the wash again, she drove it to the drying area, went to a basket and grabbed spray wax (written on the bottle) and a towel. I walked over to her and told her I did not want that done. I also said, if she is not going to run it through the wash again, I want a refund. She said she would not give me a refund, stating they already put work into it (although not good work). She then stated she has been doing this for a long time and to just let her do her job. I told her I did not want wax on my car because it was ceramic coated. She replied while rolling her eyes, “really from the dealership?” Customer service, quality of work and common courtesy is not utilized at the car wash, unless things change, I would definitely not recommend.

    Shaff Kassam
    -
    March 10, 2024

    Horrible and frankly rude lady who spoke to me about 10mins ago. I have been using this car wish for years but clearly the young lady did give a dame about customer service. So I took my $75 and spent with it with the competition! I am sure that lady will not give a dame. Oh well lots of fish in the pond!!!

    David Bocanegra
    -
    August 14, 2021

    Come on. Really? I paid $35.00 for their “best” car wash, the Royal deal. My tires and rims were not clean properly. See the pictures. I’m not going to this car wash ever again. Very disappointed!

    David Vergara
    -
    December 06, 2023

    I paid 44 dollars and change with the inside of vehicle not fully cleaned. Dirt marks still on driver door, dog hair still left behind inside. Sundried water on passenger side front side. I picked up the dog hair with my hand. I guess there vacuums do not suction strong enough.

    Crown Valley Auto Spa and Detail Center

    Our Address

    25991 Crown Valley Pkwy, Laguna Niguel, CA 92677, USA

    Ad 2

    Build customer list effortlessly!

    Read More

    Give them a reason to come back! Send a personalize SMS text!

    Automate Birthday & Anniversary messages utilizing Email and SMS

    Read More

    Ads Title

    Shop Local OC

    Beyond their size, small businesses are defined by their spirit. And at the helm are their intrepid founders—scrappy, ambitious, and resilient. They invent and build things despite uncertainty, because it’s what drives them. Their risks lead to innovation that moves the world forward. And we need them.