Brought my Jeep here for a service, did a great job at a reasonable price. The tall guy with glasses was very helpful and friendly. Agreed to come back the week after to have them do some work. Arrived the week after and now a guy called either Mario/Marco had a different approach. He was short, flippant and just seemed like he had zero interest in the day whatsoever. I told him what had been discussed with the guy the week before, he was condescending and annoying to deal with. When I mentioned that I would like an explanation of what will be done before I hand over my keys and money and that also seemed to annoy him. It was genuinely like he expected to just be given money for nothing. Very weird. Anyway, let’s talk about the quote price I received (begrudgingly I add). I was told that it was a cam shaft issue and that it would cost me around $3400. At no point did he read anything, look at a computer. But magically that number came into his head. (*The online nationwide estimate for this is $1000-$2200) Without another option, I had to sort of agree to which he replied “that’s for one side, you need the other side done. It’s double that”. Anyway, I basically said ok to it but that I’d come back later….. I walked outside and went right next door instead. I had them quote me for the same work and it was literally half the price and to the same standard. I’ll never return here, it’s that simple. Judging by how they answer criticism on here, they don’t have the emotional intelligence to just do and be better. Instead, it seems they have a hot head answering and trying to be dismissive of their own failings rather than improve. Sorry to that one guy at first as you were genuinely helpful 🤷🏼♂️
Long story short, these people wanted to charge me over $400 to diagnose an issue with a cylinder misfire. A friend told me the codes they provided me didn’t add up with their suggested actions, and recommended I take it to ascent automotive in Lake Forest. There, the whole issue was fixed for about $300 (including parts+labor). Furthermore, the mechanics at ascent told me the tear down they wanted to do here was wholly unnecessary. Most of us cannot understand the intricacies of a modern vehicle, and so we have to trust our mechanic is being honest. I would not recommend placing your trust here.
I have used them for years without any problems. The last two times they didn't rotate my tires because they couldn't find the wheel lock key. Instead of explaining that the dealer could help, they were happy to just let my front tires go bald so they could try and sell me two new tires. So negligent. They are supposed to be the experts. The dealer replaced the bolts so I won't need a key anymore. Obviously, I will never be using this business again.
Needed my smog checked...of course my engine light was on.Megan right out of the ball park said" Bring it in and we will go from there" Simple as that. John and the rest of the team not only explained to me what was wrong. They gave a fair price! Same day service as well!Highly recommended!
I brought my BMW in for an oil change and pricing was very fair, I would say best I've seen for South OC. The team was very friendly, helpful, and knowledgeable. I will definitely be bringing my car back for additional services.
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